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Shipping policy

Shipping Policy

At Black Diamond, we’re committed to getting your pepper to you quickly and safely so you can start cooking without delay.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
You’ll receive a confirmation email with tracking information as soon as your order ships.

Shipping Method & Delivery Times

All orders are shipped via United States Postal Service (USPS).

Estimated delivery times:

  • USPS Standard Shipping: 3–5 business days
  • USPS Expedited Shipping (Priority): 2–3 business days

Please note that delivery times may vary slightly depending on carrier delays or high-volume periods.

Order Tracking

Once your order has shipped, you’ll receive a tracking link via email so you can follow your package every step of the way.

Shipping Locations

We currently ship within the United States.
If you’re interested in international shipping, please contact us at [your email] and we’ll do our best to accommodate.

Incorrect or Damaged Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at blackdiamondpepper@gmaiil.com with your order number and a photo of the issue. We’ll make it right.

Lost or Delayed Packages

Once your package has been handed off to USPS, we are not responsible for delays caused by the carrier. However, if your package appears lost, reach out and we’ll help track it down.